Returns & Exchanges
Due to the perishable nature of our artisanal confections, Goo Goo Cluster cannot accept returns once a product has shipped; however, we are committed to ensuring your satisfaction and will replace any damaged or incorrect orders promptly.
Inspect Your Order
Upon arrival, please examine your package for any signs of damage or heat-related melting that may have occurred during transit.
Contact Customer Support
If there is an issue with your order, email our team within 48 hours of delivery with your order number and a brief description of the problem.
Provide Documentation
Please include clear photographs of the damaged product and the shipping packaging to help us process your claim and improve our shipping methods.
Resolution Process
Once reviewed, we will issue a replacement shipment or a store credit to ensure you can enjoy your Nashville treats as intended.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing